Open a shop from the marketplace home page, tap ADD TO CART on the items you want, then tap the 🛒 Cart button at the top and choose CHECKOUT. At checkout you pick delivery or pickup, choose how you want to pay, and place the order.

You'll land on a tracking page for that order. Keep the link — it's how you check the status later, and it carries your collection code for picking up at the shop.

Every order gets a short code — something like 4KH-92B — shown on your order tracking page. When you collect at the shop, read it out at the till. The till types it in, your order comes up, and the shopkeeper hands over the right goods to the right person.

For deliveries, give the same code to the driver. Don't share it with anyone else — treat it like a receipt.

Lost it? Open 📦 Track My Order and put in your receipt code to get back to the page that shows it.

A longer code that looks like SPZ-7K4M-9QX2-T8VW. It's on your order page and printed on your slip, and it's your key to that order — the one thing that opens it again later.

Save it when you place the order. Screenshot it or copy it with the button on your order page. It's also what checks the order on explore.sparzafi.store.

Keep it private. Anyone holding it can open your order, exactly like a paper receipt.

Open 📦 Track My Order (also in the bar at the bottom of every page) and enter your receipt code — the SPZ-… code from your slip or your order page. It takes you straight back.

We deliberately don't look orders up by phone number. A phone number isn't a secret, so anyone who knew yours could find your orders. The receipt code can only be used by the person who has it.

If you've lost the code too, message the shop on WhatsApp — they can find your order at the till. For your privacy the delivery address and phone number stay hidden on a page opened with a code; sign in to see full details of every order in one place.

No. You can order as a guest by entering your name and phone number at checkout.

You do need an account to buy on credit, to see your order history, and to keep one credit record across all SparzaFi shops. See Your account.

Yes — orders appear for the shop owner straight away and their dashboard alerts them. Your order stays Pending until the owner accepts and fulfils it.

If it's urgent, message the shop on WhatsApp using the button on the shop page.

Contact the shop directly as soon as possible — the owner manages their own orders. If an order placed on credit is rejected or cancelled, the amount comes back off your outstanding balance automatically.

Some shops sell tobacco and other age-restricted goods. You must confirm you are 18 or older when you register, and a shop may ask for ID on delivery or collection. Shops may refuse to supply age-restricted goods if age can't be confirmed.

Yes. At checkout you choose between 🚚 Delivery (we bring it to you) and 🏪 Pickup (collect from the shop). If you pick delivery you'll be asked for a street address, house number, and optional notes — a gate code or landmark helps a lot.

That depends on the shop — each owner sets their own delivery area, timing and any fee, because they do the delivering themselves. Message the shop on WhatsApp before ordering if you're unsure whether they reach you.

No. The tracking link shows the order status and items, but your phone number, street address, house number and delivery notes are hidden from anyone else who opens it, and only your first name shows. The full details are visible only to you when you're logged in, and to that shop's own staff.

Each shop chooses which methods it accepts, so you'll only see the options that shop has switched on:

• Cash — pay on delivery or when you collect.
• Credit — put it on your account and pay later. See Buying on credit.
• Scan — scan the shop's QR code and pay the amount shown.
• PayShap — pay to the shop's ShapID or number.
• Crypto — see below.

After you place the order, the tracking page shows a Send proof on WhatsApp button. Tap it and send your payment screenshot to the shop. They'll confirm and start preparing your order.

Shops that accept crypto can take BTC, ETH, BNB, SOL and SUI, plus the stablecoins USDT, USDC, EURC and BUSD, across the Bitcoin, Ethereum (ERC-20), BNB Smart Chain (BEP-20), Solana (SPL) and Sui networks.

Pick your coin and network at checkout. Your rand total is converted at a live rate that refreshes every 10 seconds, and the crypto amount is locked in when you place the order. Send exactly that amount to the wallet address shown, then send your transaction hash to the shop on WhatsApp using the button on the tracking page.

It means buying now and paying the shop later — what many people call buying "on account". Your credit is tied to your ONE50 Customer ID, so it follows you across every SparzaFi shop rather than being separate at each one.

Usually one of these:

• Your total owed across all shops is above R100 — bring it to R100 or below and you can use credit again.
• The purchase would take you over your credit limit.
• Your account still needs to be verified.
• Your account is flagged as do-not-lend because of unpaid balances.

The message on screen tells you which one applies, and how much to settle.

By your repayment record. Customers who pay in full and on time move up to a higher limit; missed and partial payments bring it down. Paying reliably is the fastest way to increase it.

Open My Account. The Credit Wallet shows your total outstanding across all shops, with a breakdown of what you owe each one, and whether you currently qualify for more credit.

Go to My Account and use the Register tab. You'll need your cellphone number and a password, and you'll confirm that you're 18 or older and accept the terms. One account works across the whole marketplace.

It's your customer number — it looks like ONE509253001. It links your purchases, credit and payment record together across every SparzaFi shop.

If a shop created an account for you at the till, open My Account and use the Redeem tab to claim that ID. Your existing credit standing, credit limit and any outstanding balance carry over to your online account.

Each ID can only be claimed once, and it locks to the phone number that claims it — so claim it yourself rather than sharing it.

Yes. On Android, open the site in Chrome and tap Install when the banner appears (or use the browser menu → Add to Home screen). On iPhone, tap Share then Add to Home Screen. It loads faster and copes better with a weak signal.

Under the Consumer Protection Act, goods must match their description, be of good quality and be free of defects for a reasonable period. If an item is defective, unsafe, expired, the wrong item or not as described, you generally have 6 months to return it for a repair, replacement or refund — and the choice between those is yours.

Report it to the shop as soon as you can, with your proof of purchase and photos if possible.

For qualifying goods bought online, the Electronic Communications and Transactions Act gives you a 7-day cooling-off right to cancel and get a refund. You may have to pay the cost of returning the goods.

Refunds go back via the original payment method. If you bought on credit, your outstanding balance is reduced instead.

Because each shop owner is the seller, they handle returns, replacements and refunds. SparzaFi will help facilitate and can assist in resolving a dispute, but we are not the seller.

Start with the shop — use the Contact Us WhatsApp button on their page, since they're the seller and can fix most things fastest.

If that doesn't resolve it, or something about a shop concerns you, use the 🚨 Report Shop link in the shop's footer, or contact us directly.

Call or WhatsApp 076 263 3541, or email kobdry@gmail.com. We're SparzaFi (Pty) Ltd, registration 2026/356587/07.

Yes — open a shop's review page and leave a star rating and comment. You can leave one review per shop, and you can edit it later. Shop owners can reply, and you can reply back, so it works as a conversation rather than a dead end.

SparzaFi Finance, our loans and savings service, is temporarily unavailable while we complete regulatory compliance work and business solution servicing. Your money and records are safe. Shop credit on SmokeTrack is not affected and continues as normal.

For anything urgent about a loan or savings balance, call 076 263 3541.